Cancún Embassy Offices

The U.S. Consulate in Mérida, the only full service U.S. Embassy office in Yucatan or Quintana Roo. The Principal Officer there is David Ramos. Telephone (from Mexico): 01 (999) 925-5011 or Fax 01 (999) 925-6219.

(Blvd. Kuculkan Km 13,
Torre La Europea, Despacho 301 ZH
Cancun, Quintana Roo, Mexico 77500

The U.S. Consular Agency in Cancun is open for business Monday through Friday from 8:00 am to 1:00 pm. An appointment is required for all services such as U.S. passport applications, Consular Report of Birth Abroad, notarials, and other requests for in-person meetings.  Please make an appointment by calling the office phone during normal office hours or send an email to containing information about the service you require, your contact information and a preferred time for your appointment within normal office hours.  Emergency cases are accepted as walk-ins.

011-52-998-883-0272 (direct dial from the U.S.)
202-640-2511 (Vonage dialing from the U.S.)
01-998-883-0272 (dialing from outside Cancun but within Mexico)
883-0272 (dialing from within Cancun)
011-52-998-883-1373 (fax dialing from the U.S.)

Click this link to see additional listings for other U.S. Consulates as well as contact info for the Mexico City Embassy Offices of other countries or visit the official U.S. Embassy in Mexico City web site including a complete listing of Services for U.S. Citizens in Mexico. The main switchboard phone number there is (55) 5080 2000.

U.S. Consular Agencies in Q. Roo

CANCUN, Q.R. (Mer)
Plaza Caracol Dos Segundo Nivel No. 320-323 Blvd. Kukulkan Zona Hotelera Cancun, Q.R. 77500 Office: (01-998) 883-0272, Fax: (01-998) 883-1373 Duty Cell: (01-998) 845-4364
Mailing Address: Apdo. Postal 862 Cancun, Q.R.

U.S.Consular Agency (Off.Hrs.Mo-Fri:12:00-14:00) Villa Mar Mall in the Main Plaza, Locale #8 Parque Juarez – Av. Juarez & 5th Av. Nte. Cozumel, Q.Roo. 77600 Office Tels: (01-987) 872-4574, 872-4485 Fax: (01-987) 872-2339
E-Mail: or

U.S. Consular Agency
(Office hours Monday – Thursday ; 9:30am – 12:30 pm)
“The Palapa” Calle 1 Sur, Entre 15 Av. y 20 Av. Playa del Carmen, Quintana Roo, Mexico 77710
Office Tel: (01)(984) 873-0303, Fax: (01)(984) 873-0481

Other than U.S. Consular Agencies in Cancún

In addition to the U.S. Consular Agencies included in the list above, many other countries have consulate representatives in Cancun. Below is a partial list of those and the telephone numbers to dial long distance from other parts of Mexico:

Consular Agency of Canada
Centro Empresarial Oficina E7
Blvd. Kukulcan Km. 12
Zona Hotelera
77599 Cancún, Quintana Roo – Mexico
Telephone: (998) 883-3360 / 883-3361
Fax: (998) 883-3232
Honorary Consulate United Kingdom
Hotel The Royal Sands,Blvd. Kukulkán Km. 13.5
77599 Cancún, Quintana Roo – Mexico
(998)881 01 00
Fax: (998)848 82 29
México (55)55 25 15 81
Fax: (55)52 07 70 72
Honorary Consulate France
Calle FONATUR L1-1A Mz 12 Los Alamos2
(entre calle Fresno y Olomo)Cancun Q.Roo
(998)267 97 22
Fax: (998)267 80 33
Honorary Consulate Spain
Blv Kukulcan KM 6.5, Edifiio Caribe Maya 1°Piso Cancun Q.R.
(998)848 99 89 e.9999
Cel phone: 044(998)848 56 59
México (55)52 80 43 83 Fax: (55)52 80 07 42